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    Cancellations and Returns

    We offer a 14 day money back guarantee. If you are not satisfied with your purchase, you can contact us at info@seruloshop.com within 14 days after delivery of the purchase. We will gladly help you return the order.


    The warranty conditions apply when:

    the goods are not damaged
    the original packaging is still present
    The goods are in the correct condition for resale by us
    The goods do not fall under the above-mentioned exemptions
    The cancellation is made in writing and accompanies the delivery
    There are no exclusions/goods without return policy

    Some types of goods cannot be returned:

    Perishable products (food, flowers and plants)
    Products made to measure
    Hygiene products (beauty products)
    Dangerous products (flammable liquids or gases)
    Products purchased with a discount or gift card
    If you have any questions or comments about any of our products, please feel free to contact our customer service.


    Refusal

    We will inform the customer once we have received and inspected the returned goods. Upon approval, you will automatically receive a refund via the payment method you used when you purchased. It may take up to 14 working days for the bank or credit card company to process and issue the refund. Please note that the return costs are not paid by us.

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