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    FAQs

    When can I expect my order?

    Average delivery time is 7-14 working days.

    Due to today's coronavirus complications, our products may be delayed. Unfortunately, we cannot do anything about this. Some orders may arrive 10/20 days later than planned due to the impact of the coronavirus on transport and logistics.

    The expected delivery time has passed, where is my order?

    In 99% of cases, orders are delivered within the expected delivery time by our reliable suppliers. Unfortunately, sometimes an order may be delayed in the delivery process.

    Have you still not received your order more than 3 days after the expected delivery time? Please contact us!

    I am missing a number of products in my order. How is this possible?

    Because we work with a partner who ships from different warehouses, some products can be shipped separately. If there are products missing from your order, you will usually receive them after 2-3 days.

    How much are the shipping costs?

    Our suppliers bear the shipping costs for your order.

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